What if the fastest way to build trust had nothing to do with convincing people—and everything to do with understanding them? In this video, you'll discover how empathy transforms your conversations, helps you avoid misreading others, and prevents unnecessary conflict. You'll learn why most people listen with the intent to reply instead of to understand—and how that simple mistake kills trust. Through personal stories and practical habits, you'll gain tools to improve your listening, put yourself in someone else's shoes, and handle emotionally charged situations with confidence. Empathy isn’t agreement—it’s the ultimate shortcut to stronger relationships and faster results.

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TIMESTAMPS
0:00 – Why it's so hard
0:51 – Social competency explained
1:54 – Empathy isn't agreement
2:28 – Avoid one-sided stories
3:04 – 360 feedback example
3:58 – Low time, high payoff
4:52 – The 11-second mistake
5:51 – Meet emotions first
6:46 – Phrases that build trust
7:39 – Audience perspective tip
8:40 – Lean into curiosity
9:38 – Homework for empathy